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PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025
PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025
PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025
PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025
PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025
PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025
PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025
PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025
PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025
PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025
PRE-ORDERS ONLY - DELIVERY IN JANUARY 2025

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Refund policy

Thank you for choosing Atelier Luxera! We hope our products will enhance your moments of sharing. If, however, you are not fully satisfied, here is our return policy.

1. Damaged or Defective Products

If one or more items are received damaged or defective, please follow these steps within 48 hours of receiving the products:

  • Contact Us: Email us at contact@atelierluxera.com, including clear photos of the damaged product and packaging.
  • Return Label: After reviewing and validating your request, we will send you a prepaid return label. Return shipping costs will be fully covered by us.
  • Refund Options: You may choose between:
    • A full refund
    • An exchange for a similar product
    • A store credit or online voucher

2. Products Not Meeting Your Expectations

If an item does not meet your expectations, you have 14 days after receiving it to return it. Please follow these steps:

  • Condition of Products: The products must be in their original condition, unused, with all tags and packaging intact.
  • Return Options: After the products are returned, we offer a store credit or online voucher that can be used in our store or on our website.
  • Return Shipping Costs: Return shipping costs are the responsibility of the customer.

Thank you once again for your trust in Atelier Luxera. We treat each request with care and importance. For any additional questions, feel free to contact us via email at contact@atelierluxera.com.

For more detailed information on our sales conditions, please refer to our Terms and Conditions (CGV).

 

Last revision date: November 11, 2024.